FAQs

Priority Mail – Please allow 7-10 business days for delivery upon receipt of order.

UPS Ground – Please allow 5-7 business days for delivery upon receipt of order.

You can log into your account to view your recent order history.

No, you can now order Twinings products without creating an account.

Click the "Login" link at the top of the website and click “ Reset Password. ”Enter the email address you used to sign up for this account. Click the "Reset Password" link and follow prompts in the email sent to you.

Yes, tea (black, green, white and oolong) does contain caffeine, but at lower levels than other beverages like coffee. For example, a cup of black tea has about a quarter the caffeine of a cup of coffee, on average.

Most teas, with the exception of herbal teas which are naturally caffeine-free, contain anywhere between 25-65 mg of caffeine per serving when following preparation instructions. These values are for guidance only and they might vary depending on the amount of tea brewed in the tea bag, country of origin of the teas, etc.

No, it is not possible to remove 100% of the caffeine from the tea plant. Decaffeinated teas contain residual amounts of caffeine, about 2mg per 200ml cup.

No, tea alone does not contain any calories.

No, tea alone does not contain gluten.

No, Twinings products do not contain any of the major food allergens:

• Cereals containing gluten
• Crustaceans
• Mollusks
• Eggs
• Fish
• Peanuts
• Nuts ( except for Comfort which contains coconut)
• Soybeans
• Milk (except for Chai Latte K-Cup®)
• Celery
• Mustard
• Sesame
• Lupin
• Sulphur dioxide
• Soy Lecithin
• MSG

All tea bag and loose tea products sold in the US & Canada are certified Kosher by the London Beth Din. All K-Cup® tea products sold in the US & Canada are certified Kosher by Orthodox Union. Cold Infuse Blueberry, Apple and Blackcurrant, and the Cold Infuse Lemon, Orange and Ginger are not currently Kosher certified.

Twinings’ US and Canadian decaffeinated teas use a widely accepted method of decaffeination which is approved by the US and Canadian regulatory authorities. The tea leaf goes through a process in which it is moistened with water and/or steam. The moistened tea is then mixed with a substance, which removes the caffeine from the tea, and evaporates as the tea is dried.

Yes, Twinings is proud to support Save the Children and its work to develop sustainable projects that support tea-growing communities in China. From when the partnership launched in 2004 it has helped more than 650,000 children. Twinings is also proud supporter of Mercy Corps and its effort to improve sanitation across several tea estates in India. We take great pride in our role as a corporate leader by supporting these important community efforts.

As a responsible business we are working hard to minimize our environmental impact and this includes our packaging. As such, we have removed the cellophane wrapping from our cartons, which are made of cardboard and therefore widely recyclable, and our tea bags and tags are made using plant based biodegradable materials, which means that they are suitable for home composting.

We are committed to continuing this work which is why we are also exploring ways to reduce the amount of packaging we use and, where we can, increase the recycled content of our packaging in line with food safety requirements.

Twinings Member Rewards™ is a customer loyalty program that rewards members for ordering Twinings tea, gifts or accessories online at www.twiningsusa.com.  The more you spend, the more Twinings Member Rewards™ points you accrue.  These points can be redeemed for any product available for purchase at our online tea shop.

Create an Account. By creating an account, you are automatically enrolled in the Twinings Member Rewards™ program. No other setup is required.

For every $1 spent when you purchase Twinings tea, gifts or accessories online at www.twiningsusa.com you will receive 100 Reward Points.

You may select any item available for purchase at www.twiningsusa.com. (Excluding Gift Card Purchases)

Reward codes are issued to members in increments 10,000 points and up to 30,000 points and can be redeemed by clicking on the red "Rewards" button at the bottom left of the page.

Once you have accumulated enough points to earn a reward, you can redeem by clicking the red "Rewards" button at the bottom-left of the homepage. Then, redeem the reward and click "Apply Code" to add the discount to your shopping cart.

You can check your balance by either going to your account page or by clicking on the red "Rewards" button on the bottom left of the homepage.

Points are allocated to your account immediately after a purchase is shipped.

No. Unlike other loyalty programs, you may redeem these at your own convenience.

No.  The points you earn can only be used for online purchases through your account.

No.   Member may only use the points they earn for online purchases through their account.

No, you cannot use multiple offer codes on one purchase.