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Return Policy

Our Unconditional Guarantee

We are as passionate about customer satisfaction as we are about blending tea. We hold ourselves to the highest standards…so you can, too. If for any reason you are not completely satisfied with our products, simply contact us to return them for a prompt and courteous replacement or exchange.

Twinings only accepts returns for items purchased directly from Twiningsusa.com.

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Legacy Reward Points Update

We are currently working on importing legacy rewards points from the old site to new accounts and should resolve the issue shortly. Apologies for any inconvenience. -The Twinings Team

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