Free Shipping Over $50 | Shop Now

FAQs

My Account

How do I track my online order?

Open tab

There are two ways to track your order: you can log into your account to view your recent order history or you can click the  "Track Order" link at the top of the website page.

Do I have to create an account to make a purchase?

Open tab

No, you can now order Twinings products without creating an account.

What if I forgot the password to my account?

Open tab

Click the "Login" link at the top of the website and click “ Reset Password.”Enter the email address you used to sign up for this account.Click the "Reset Password" link and follow prompts in the email sent to you.

General, Tea Related

Does tea contain caffeine?

Open tab

Yes, tea (black, green, white and oolong) does contain caffeine, but at lower levels than other beverages like coffee. For example, a cup of black tea has about a quarter the caffeine of a cup of coffee, on average.

How much caffeine does tea contain?

Open tab

Serving: 1 tea bag in 200 ml (7 oz) serving

Green : 25-35 mg/serving

White: : 25-30 mg/serving

Oolong: 35 mg/serving

Unflavoured black: 40-65 mg/serving

Flavoured black: 35-45 mg/serving

Caffeine occurs naturally in tea and coffee. It is a crystalline compound that is a mild stimulant of the central nervous system. The amount of caffeine in tea varies due to conditions where and how the tea plant (Camellia Sinensis) is grown, such as seasons when the plant is harvested, soil conditions, quality of water and growing temperature, to name a few. 

These values are for guidance only and they might vary depending on the amount of tea brewed in the tea bag, country of origin of the teas, and steep time. The longer  the steep time for tea, the stronger the extraction of caffeine.  Black tea is typically steeped for 5 minutes, Green tea is typically steeped for 2 minutes and White tea 1 minute. Additionally, the cup size or the amount of water does not affect the caffeine content.

Herbals like Peppermint and Camomile are naturally caffeine free because they do not come from the tea plant (Camellia Sinensis). 

Is decaffeinated tea completely decaffeinated?

Open tab

No, it is not possible to remove 100% of the caffeine from the tea plant. Decaffeinated teas contain residual amounts of caffeine, about 2mg per 200ml cup.

Does tea contain calories?

Open tab

No, tea alone does not contain any calories.

Does tea contain gluten?

Open tab

No, tea alone does not contain gluten.

Do Twinings products contain allergens?

Open tab

No, Twinings products do not contain any of the major food allergens:

Cereals containing gluten

Crustaceans

Mollusks

Eggs

Fish

Peanuts

Nuts

Soybeans

Milk (except for Chai Latte K-Cup®)

Celery

Mustard

Sesame

Lupin

Sulphur dioxide

Soy Lecithin

MSG

Is Twinings certified Kosher?

Open tab

All tea bag and loose tea products sold in the US & Canada are certified Kosher by the London Beth Din.All K-Cup® tea products sold in the US & Canada are certified Kosher by Orthodox Union.Cold Infuse Blueberry, Apple and Blackcurrant, and the Cold Infuse Lemon, Orange and Ginger are not currently Kosher certified.

What is the decaffeinate process?

Open tab

Twinings teas are decaffeinated using the ethyl acetate method, which is one of the most popular ways to decaffeinate coffee and tea. After the tea leaves are moistened with water or steam, the process selectively absorbs caffeine and removes it from the tea. Afterward, ethyl acetate is removed, and the leaves dried. Ethyl acetate is an organic compound that is found in tea, coffee, and fruit, and provides for a safe and effective decaffeination method.

Does Twinings donate to charitable causes?

Open tab

Yes, Twinings is proud to support Save the Children and its work to develop sustainable projects that support tea-growing communities in China. From when the partnership launched in 2004 it has helped more than 650,000 children. Twinings is also proud supporter of Mercy Corps and its effort to improve sanitation across several tea estates in India. We take great pride in our role as a corporate leader by supporting these important community efforts.

As you can imagine, we receive numerous requests/solicitations for support from many fine organisations, community groups, and individuals every year. However, because we have decided to focus our resources where we can have the largest impact in our tea growing regions, we are not able to assist with any additional heartfelt charitable requests. Please understand that this in no way reflects the worthiness of such endeavours. We wish you every good hope for the success of your efforts and your organisation.

Does Twinings use sustainable packaging?

Open tab

We at Twinings are committed to working towards a solution to remove the cellophane from all of our packaging, however, due to the supply chain complexities involved, the solution is not immediate. If you require an immediate solution, please consider purchasing our Organics line, Wellness products or our 100-count items, which are not packaged in cellophane. We are also transitioning all of our traditional tea bags to a new type of paper that is completely plant-based and fully biodegradable when industrially composted.

Our premium hot and cold ‘mesh’ tea bags look as though they are made from plastic, but this is actually a corn-starch derived material that will also degrade when industrially composted. We are also working to transition our inner wrappers to a material that is fully recyclable. Furthermore, our new and innovative Cold Infuse product range is currently packed in a fully recyclable plastic jar. Both the lid and the jar are recyclable, and we currently have a project underway to review what alternative materials we could use to make this product even more sustainable.

Twinings Member Rewards™

What is Twinings Member Rewards™?

Open tab

Twinings Member Rewards™ is a customer loyalty program that rewards members for ordering Twinings tea, gifts or accessories online at www.twiningsusa.com.  The more you spend, the more Twinings Member Rewards™ points you accrue.  These points can be redeemed for any product available for purchase at our online tea shop.

How do I enroll?

Open tab

Create an Account. By creating an account, you are automatically enrolled in the Twinings Member Rewards™ program. No other setup is required.

How do I earn points?

Open tab

For every $1 spent when you purchase Twinings tea, gifts or accessories online at www.twiningsusa.com you will receive 100 Reward Points.

For what can I redeem points?

Open tab

You may select any item available for purchase at www.twiningsusa.com. (Excluding Gift Card Purchases)

Reward codes are issued to members in increments 10,000 points and up to 30,000 points and can be redeemed by clicking on the red "Rewards" button at the bottom left of the page.

How do I redeem points?

Open tab

Once you have accumulated enough points to earn a reward, you can redeem by clicking the red "Rewards" button at the bottom-left of the homepage. Then, redeem the reward and click "Apply Code" to add the discount to your shopping cart.

How do I check my point balance?

Open tab

You can check your balance by either going to your account page or by clicking on the red "Rewards" button on the bottom left of the homepage.

When are the points allocated to my Twinings Member Rewards account?

Open tab

Points are allocated to your account immediately after a purchase is shipped.

Do Twinings Member Rewards points expire?

Open tab

No. Unlike other loyalty programs, you may redeem these at your own convenience.

Can I transfer my points to another person?

Open tab

No.  The points you earn can only be used for online purchases through your account.

Can anyone else use my points to redeem a reward?

Open tab

No.   Member may only use the points they earn for online purchases through their account.

Can I combine codes from points and codes from other promotions?

Open tab

No, you cannot use multiple offer codes on one purchase.

Close (esc)

Save 15%!

For every Wellness tea item purchased, enjoy a 15% discount on any non-Wellness teas with the code BEWELL15 through March 25

Shop Now

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Your cart is currently empty.
Shop now