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FAQs

My Account

How do I track my online order?

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There are two ways to track your order: you can log into your account to view your recent order history or you can click the  "Track Order" link at the top of the website page.

Do I have to create an account to make a purchase?

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No, you can now order Twinings products without creating an account.

What if I forgot the password to my account?

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Click the "Login" link at the top of the website and click “ Reset Password.”Enter the email address you used to sign up for this account.Click the "Reset Password" link and follow prompts in the email sent to you.

General, Tea Related

Does tea contain caffeine?

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Yes, tea (black, green, white and oolong) does contain caffeine, but at lower levels than other beverages like coffee. For example, a cup of black tea has about a quarter the caffeine of a cup of coffee, on average.

How much caffeine does tea contain?

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Serving: 1 tea bag in 200 ml (7 oz) serving

Green : 25-35 mg/serving

White: : 25-30 mg/serving

Oolong: 35 mg/serving

Unflavoured black: 40-65 mg/serving

Flavoured black: 35-45 mg/serving

Caffeine occurs naturally in tea and coffee. It is a crystalline compound that is a mild stimulant of the central nervous system. The amount of caffeine in tea varies due to conditions where and how the tea plant (Camellia Sinensis) is grown, such as seasons when the plant is harvested, soil conditions, quality of water and growing temperature, to name a few. 

These values are for guidance only and they might vary depending on the amount of tea brewed in the tea bag, country of origin of the teas, and steep time. The longer  the steep time for tea, the stronger the extraction of caffeine.  Black tea is typically steeped for 5 minutes, Green tea is typically steeped for 2 minutes and White tea 1 minute. Additionally, the cup size or the amount of water does not affect the caffeine content.

Herbals like Peppermint and Camomile are naturally caffeine free because they do not come from the tea plant (Camellia Sinensis). 

Is decaffeinated tea completely decaffeinated?

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No, it is not possible to remove 100% of the caffeine from the tea plant. Decaffeinated teas contain residual amounts of caffeine, about 2mg per 200ml cup.

Does tea contain calories?

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No, tea alone does not contain any calories.

Does tea contain gluten?

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No, tea alone does not contain gluten.

Do Twinings products contain allergens?

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No, Twinings products do not contain any of the major food allergens:

Cereals containing gluten

Crustaceans

Mollusks

Eggs

Fish

Peanuts

Nuts

Soybeans

Milk (except for Chai Latte K-Cup®)

Celery

Mustard

Sesame

Lupin

Sulphur dioxide

Soy Lecithin

MSG

Is Twinings certified Kosher?

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All tea bag and loose tea products sold in the US & Canada are certified Kosher by the London Beth Din.All K-Cup® tea products sold in the US & Canada are certified Kosher by Orthodox Union.Cold Infuse Blueberry, Apple and Blackcurrant, and the Cold Infuse Lemon, Orange and Ginger are not currently Kosher certified.

What is the decaffeinate process?

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Twinings teas are decaffeinated using the ethyl acetate method, which is one of the most popular ways to decaffeinate coffee and tea. After the tea leaves are moistened with water or steam, the process selectively absorbs caffeine and removes it from the tea. Afterward, ethyl acetate is removed, and the leaves dried. Ethyl acetate is an organic compound that is found in tea, coffee, and fruit, and provides for a safe and effective decaffeination method.

Twinings Member Rewards™

What is Twinings Member Rewards™?

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Twinings Member Rewards™ is a customer loyalty program that rewards members for ordering Twinings tea, gifts or accessories online at www.twiningsusa.com.  The more you spend, the more Twinings Member Rewards™ points you accrue.  These points can be redeemed for any product available for purchase at our online tea shop.

How do I enroll?

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Create an Account. By creating an account, you are automatically enrolled in the Twinings Member Rewards™ program. No other setup is required.

How do I earn points?

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For every $1 spent when you purchase Twinings tea, gifts or accessories online at www.twiningsusa.com you will receive 100 Reward Points.

For what can I redeem points?

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You may select any item available for purchase at www.twiningsusa.com. (Excluding Gift Card Purchases)

Reward codes are issued to members in increments 10,000 points and up to 30,000 points and can be redeemed by clicking on the red "Rewards" button at the bottom left of the page.

How do I redeem points?

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Once you have accumulated enough points to earn a reward, you can redeem by clicking the red "Rewards" button at the bottom-left of the homepage. Then, redeem the reward and click "Apply Code" to add the discount to your shopping cart.

How do I check my point balance?

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You can check your balance by either going to your account page or by clicking on the red "Rewards" button on the bottom left of the homepage.

When are the points allocated to my Twinings Member Rewards account?

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Points are allocated to your account immediately after a purchase is shipped.

Do Twinings Member Rewards points expire?

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No. Unlike other loyalty programs, you may redeem these at your own convenience.

Can I transfer my points to another person?

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No.  The points you earn can only be used for online purchases through your account.

Can anyone else use my points to redeem a reward?

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No.   Member may only use the points they earn for online purchases through their account.

Can I combine codes from points and codes from other promotions?

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No, you cannot use multiple offer codes on one purchase.

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Legacy Reward Points Update

We are currently working on importing legacy rewards points from the old site to new accounts and should resolve the issue shortly. Apologies for any inconvenience. -The Twinings Team

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