FAQs

Priority Mail – Please allow 7-10 business days for delivery upon receipt of order.

UPS Ground – Please allow 5-7 business days for delivery upon receipt of order.

You can log into your account to view your recent order history.

No, you can now order Twinings products without creating an account.

Click the "Login" link at the top of the website and click “ Reset Password.”Enter the email address you used to sign up for this account.Click the "Reset Password" link and follow prompts in the email sent to you.

Yes, tea (black, green, white and oolong) does contain caffeine, but at lower levels than other beverages like coffee. For example, a cup of black tea has about a quarter the caffeine of a cup of coffee, on average.

Serving: 1 tea bag in 200 ml (7 oz) serving

Green : 25-35 mg/serving

White: : 25-30 mg/serving

Oolong: 35 mg/serving

Unflavoured black: 40-65 mg/serving

Flavoured black: 35-45 mg/serving

Caffeine occurs naturally in tea and coffee. It is a crystalline compound that is a mild stimulant of the central nervous system. The amount of caffeine in tea varies due to conditions where and how the tea plant (Camellia Sinensis) is grown, such as seasons when the plant is harvested, soil conditions, quality of water and growing temperature, to name a few. 

These values are for guidance only and they might vary depending on the amount of tea brewed in the tea bag, country of origin of the teas, and steep time. The longer  the steep time for tea, the stronger the extraction of caffeine.  Black tea is typically steeped for 5 minutes, Green tea is typically steeped for 2 minutes and White tea 1 minute. Additionally, the cup size or the amount of water does not affect the caffeine content.

Herbals like Peppermint and Camomile are naturally caffeine free because they do not come from the tea plant (Camellia Sinensis). 

No, it is not possible to remove 100% of the caffeine from the tea plant. Decaffeinated teas contain residual amounts of caffeine, about 2mg per 200ml cup.

No, tea alone does not contain any calories.

No, tea alone does not contain gluten.

No, Twinings products do not contain any of the major food allergens:

Cereals containing gluten

Crustaceans

Mollusks

Eggs

Fish

Peanuts

Nuts ( except for Comfort which contains coconut)

Soybeans

Milk (except for Chai Latte K-Cup®)

Celery

Mustard

Sesame

Lupin

Sulphur dioxide

Soy Lecithin

MSG

All tea bag and loose tea products sold in the US & Canada are certified Kosher by the London Beth Din.All K-Cup® tea products sold in the US & Canada are certified Kosher by Orthodox Union.Cold Infuse Blueberry, Apple and Blackcurrant, and the Cold Infuse Lemon, Orange and Ginger are not currently Kosher certified.

Twinings teas are decaffeinated using the ethyl acetate method, which is one of the most popular ways to decaffeinate coffee and tea. After the tea leaves are moistened with water or steam, the process selectively absorbs caffeine and removes it from the tea. Afterward, ethyl acetate is removed, and the leaves dried. Ethyl acetate is an organic compound that is found in tea, coffee, and fruit, and provides for a safe and effective decaffeination method.

Yes, Twinings is proud to support Save the Children and its work to develop sustainable projects that support tea-growing communities in China. From when the partnership launched in 2004 it has helped more than 650,000 children. Twinings is also proud supporter of Mercy Corps and its effort to improve sanitation across several tea estates in India. We take great pride in our role as a corporate leader by supporting these important community efforts.

We at Twinings are committed to working towards a solution to remove the cellophane from all of our packaging, however, due to the supply chain complexities involved, the solution is not immediate. If you require an immediate solution, please consider purchasing our Wellness products or our 100-count items, which are not packaged in cellophane. We are also transitioning all of our traditional tea bags to a new type of paper that is completely plant-based and fully biodegradable when industrially composted.

Our premium hot and cold ‘mesh’ tea bags look as though they are made from plastic, but this is actually a corn-starch derived material that will also degrade when industrially composted. We are also working to transition our inner wrappers to a material that is fully recyclable. Furthermore, our new and innovative Cold Infuse product range is currently packed in a fully recyclable plastic jar. Both the lid and the jar are recyclable, and we currently have a project underway to review what alternative materials we could use to make this product even more sustainable.

Twinings Member Rewards™ is a customer loyalty program that rewards members for ordering Twinings tea, gifts or accessories online at www.twiningsusa.com.  The more you spend, the more Twinings Member Rewards™ points you accrue.  These points can be redeemed for any product available for purchase at our online tea shop.

Create an Account. By creating an account, you are automatically enrolled in the Twinings Member Rewards™ program. No other setup is required.

For every $1 spent when you purchase Twinings tea, gifts or accessories online at www.twiningsusa.com you will receive 100 Reward Points.

You may select any item available for purchase at www.twiningsusa.com. (Excluding Gift Card Purchases)

Reward codes are issued to members in increments 10,000 points and up to 30,000 points and can be redeemed by clicking on the red "Rewards" button at the bottom left of the page.

Once you have accumulated enough points to earn a reward, you can redeem by clicking the red "Rewards" button at the bottom-left of the homepage. Then, redeem the reward and click "Apply Code" to add the discount to your shopping cart.

You can check your balance by either going to your account page or by clicking on the red "Rewards" button on the bottom left of the homepage.

Points are allocated to your account immediately after a purchase is shipped.

No. Unlike other loyalty programs, you may redeem these at your own convenience.

No.  The points you earn can only be used for online purchases through your account.

No.   Member may only use the points they earn for online purchases through their account.

No, you cannot use multiple offer codes on one purchase.