Contact Us

It's our aim to provide you with an excellent customer experience. Please use the faq page to find answers to any queries you have. If you can't find what you're looking for, please do not hesitate to contact us.

We aim to answer all inquiries sent via the contact form within 2 working days.  If your inquiry is in relation to the cancellation or amendment of an order, please contact us by telephone to ensure this is carried out before your order is dispatched.

We love to hear your thoughts and suggestions! If you are reaching out to share an idea, please check out our unsolicited idea policy. 

Phone
1.800.803.6695 - between the hours of 8am and 4pm (Mon-Fri) EST

Mail
Twinings North America, Inc.
Consumer Service
2812 Twining Road
Greensboro, NC 27406 USA

For General Inquiries:
consumer.service@twiningsusa.com

For Business Inquiries:
b2b-support@twiningsusa.com